Citizen Connect automates the information needs of a City Council and their constituents. It surfaces high-value information around public services, community facilities, and citizen inquiries in a user-friendly format optimized for citizen consumption and allows citizens to sign-up to be alerted when something changes in their community.
I partnered with Kyle Hall, a product manager and Hai Ton, the development lead, to design and create this app and see it working successfully with a customer’s data in a little over six months. Try it here with Baton Rouge’s implementation: my.brla.gov
This project started as a proof of concept and became a usable tool that we sold to a customer in a few months. After initial usability testing with customers, we added a trends feature that allows users to see the number of incidents over time, and also has a comparison so you can see the prior time period, and assess whether the number of incidents on the map are increasing or decreasing over the selected time period.
Other notable features are being able to set a radius around a location to focus on that area; saving a search and getting alerts on a daily/weekly/monthly basis when new incidents occur; advanced trends for day of week/time of day; advanced search; and embedding a view with current filters and location/radius into another website where the view will be continuously updated.
The site was built to be mobile first, and is successfully achieving responsive results in the field. Our customers love this app!
Tools: OmniGraffle, Sketch, Trello
Date: October-March 2017
Role: Interaction Design, Product Design, Visual Design